Timeless, design-led interiors, by Sarah-Louise and Christopher Phelps.
Timeless, design-led interiors, by Sarah-Louise and Christopher Phelps.
Thank you for considering THE NO.17 INSIDER. This disclaimer is intended to provide you with a clear understanding of the terms and scope of the membership. Please take the time to read it carefully before purchasing or using the platform. By accessing or using this website or purchasing a membership, you acknowledge and agree to this Disclaimer, along with our Terms of Use and Privacy Policy. If you do not agree to these terms, please refrain from using the website or purchasing a membership.
This website is owned and operated by NO.17 HOUSE and provides access to THE NO.17 INSIDER membership platform. The resources and information offered are intended for educational and informational purposes only. While we aim to provide accurate, high-quality content, the membership is designed to serve as general guidance and inspiration. It is not a substitute for professional advice tailored to your specific needs or circumstances.
Sharing any information, resources, or trade discounts provided within The No.17 Insider membership to any third party is strictly prohibited and constitutes a legal breach of copyright and confidentiality.
All membership sales are final, and THE NO.17 INSIDER does not offer refunds under any circumstances. You recognise and agree that your purchase is final and you shall not be entitled to a refund for your membership. In the event that this agreement expires or is terminated, no portion of any payments previously provided shall be owed or be repayable or refunded to you. Upon signing up, you will receive immediate access to all membership benefits, including exclusive resources, information, supplier directories and trade discount opportunities. Due to the nature of the service, refunds cannot be offered. To ensure transparency, we have created a detailed FAQ page to address common questions, and we welcome inquiries before your purchase. If a membership discount or offer is ever issued, the credit or discount is only applicable toward future fees for use of the Service in line with the T&C’s of the offer and is not convertible into cash or any type of refund.
While we strive to provide comprehensive insights into NO.17 HOUSE, we can’t guarantee that all your questions will be answered. Some details or rooms may be missing as the platform is constantly evolving, growing and being updated. If there’s something you feel is missing or the required information isn’t included, please don’t hesitate to use your Ask The Insider monthly question or reach out to our team. We’ll do our best to assist you whenever possible.
We understand that our service is based on providing exclusive information, which is why it is accessible only through a password-protected account. This means there are limitations to what you can preview about the membership before making a purchase. If anything feels unclear, we encourage you to reach out to our team with any questions before signing up, as all payments are final.
Our annual membership subscription is provided on an ongoing basis and will automatically renew each year. You may cancel your subscription at any time by emailing info@no17house.com. Your subscription will remain active until the end of the current subscription period and will terminate at its conclusion. Please note that if you cancel your membership before the end of the term, no refund will be issued. Similarly, if your subscription renews automatically and you choose to cancel afterward, refunds will not be available.
The content and resources provided on this website are intended for educational and informational purposes only. They are not, and should not be considered, professional advice. While the team behind this website consists of professionals and the information shared reflects their expertise, it is not a substitute for guidance from a qualified professional who understands the specifics of your individual situation and project. We have made every effort to ensure the accuracy and value of the information provided. However, nothing on this website should be interpreted as a recommendation, nor should it replace consultation with a professional. We strongly encourage you to seek tailored advice from a qualified expert to address your unique needs and circumstances. THE NO.17 INSIDER, NO.17 HOUSE, its employees, and its owners cannot be held responsible for any errors, omissions, or inaccuracies on this website, nor for any damages or losses resulting from the failure to seek appropriate professional advice.
As a member of THE NO.17 INSIDER, you may access content or services provided by third parties, including links to their websites and platforms ("Third-Party Content"). Please note that we do not control, endorse, or assume responsibility for any Third-Party Content. This includes, but is not limited to, materials that may be misleading, incomplete, erroneous, offensive, or otherwise objectionable. Any dealings or correspondence with these third parties are strictly between you and them, and you accept that your use of Third-Party Content or interactions with these providers is at your own risk. We are not liable for any loss or damage resulting from these engagements.
Our services may also link you to additional third-party websites, platforms, products, services, or information ("Third-Party Services"). NO.17 HOUSE & THE NO.17 INSIDER does not manage or oversee these services, nor are we responsible for their operation, terms, or practices. It is your responsibility to ensure compliance with the terms of access and use for any Third-Party Services you engage with, including managing your passwords, credentials, or tokens securely. Should you share your information with a third party, that transaction is considered a distribution initiated by you, not NO.17 HOUSE OR THE NO.17 INSIDER.
At THE NO.17 INSIDER, we’ve carefully curated an address book of trade partners and suppliers whose ethos aligns with the quality and style of NO.17 HOUSE. While we are proud to recommend them, these suppliers operate as independent businesses and we cannot guarantee that your experiences will always meet expectations. We reserve the right to add or remove suppliers from the platform based on our own experiences or feedback we receive from members or other sources at any time.
We make every effort to keep information about vendor websites, products and trade discounts up to date. However, we cannot ensure that these will remain active, unchanged, or accurate indefinitely during your membership. Suppliers may modify or withdraw discounts, products, or services without prior notice and NO.17 HOUSE and THE NO.17 INSIDER cannot be held responsible for such changes. If a required trade discount is discontinued after the start of your membership term, refunds will not be provided and NO.17 HOUSE and THE NO.17 INSIDER cannot be held responsible for such changes. Terms and conditions with individual suppliers will vary, and it is up to each supplier to determine the specifics of their requirements. To make the most of your experience with trade partners, we suggest carefully reviewing a supplier’s terms of service and checking lead times before placing an order. Trade discounts may not be applicable to all of a supplier's products, as they are subject to the supplier's discretion and terms. NO.17 HOUSE and THE NO.17 INSIDER has no involvement in or liability for these decisions. Please note that using this website, including implementing suggestions or resources provided, does not create a professional-client relationship between you and NO.17 HOUSE or any of its professionals, suppliers or trade partners.
By using this website (THE NO.17 INSIDER and NO.17 HOUSE), you acknowledge and accept full personal responsibility for the outcomes of your actions. You agree to bear full responsibility for any harm or damage you may experience as a result of using, or choosing not to use, the information and resources provided on this website. It is your responsibility to exercise judgment and perform due diligence before taking any action, implementing any plans, or making any purchases based on suggestions or recommendations from this website.
You acknowledge and agree that THE NO.17 INSIDER makes no guarantees regarding the outcomes of any actions you take, whether based on recommendations from this website or otherwise. THE NO.17 INSIDER provides educational and informational resources designed to support users in home decorating and related endeavours. However, you understand that your ultimate success or failure depends on your own efforts, unique circumstances and numerous factors beyond the NO.17 HOUSE and THE NO.17 INSIDER’S control or knowledge. You also accept that past results achieved by others — whether clients, customers or users of this website — are not a promise or guarantee of similar outcomes for you. The application of principles shared on this website may yield different results for each individual and there is no assurance that you or anyone else will achieve the same level of success.
This website serves as a public resource offering general information that is intended to be accurate, complete and up-to-date; however, no promises or guarantees are made regarding its accuracy or reliability. While we have taken reasonable steps to ensure the information provided is correct, we cannot guarantee that the website is free from errors or omissions. By using this website, you acknowledge that some information may be inaccurate or incomplete and agree to conduct your own due diligence to verify any details or resources before taking action. You expressly agree not to rely solely on the information provided here.
From time to time, we may share reviews of products, services or other resources, including books, suppliers, homewares and more. These reviews reflect the honest, good-faith opinions of the author. While we strive to provide transparent and accurate assessments, we encourage you to conduct your own due diligence and not rely solely on reviews shared on this website.
THE NO.17 INSIDER participates in affiliate marketing and may include affiliate links on some pages of this website. This means that we may earn a commission when you click on or make purchases through these links. As part of our commitment to quality, we only affiliate with products, suppliers and experts that we believe will offer genuine value to our customers and followers. Occasionally, THE NO.17 INSIDER may reference or recommend other products, services, advisors, consultants or experts. These references are provided for informational purposes only and should not be interpreted as endorsements or guarantees of accuracy. THE NO.17 INSIDER offers this information as a resource, but it is your responsibility to independently investigate and evaluate any product, service or expert before making a decision.
THE NO.17 INSIDER makes no guarantees or warranties about the performance or functionality of this website. Additionally, THE NO.17 INSIDER makes no representations or warranties, whether express or implied, regarding the accuracy, completeness, or reliability of the information, content, materials, documents, programs, products, books, or services provided on or through this website. To the maximum extent allowed by law, THE NO.17 INSIDER expressly disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
You agree to release NO.17 HOUSE and THE NO.17 INSIDER from any and all liability or loss that you or any person or entity associated with you may experience as a result of using the information provided on this website or through resources available for download. You further agree that NO.17 HOUSE and THE NO.17 INSIDER shall not be held liable for any form of damages, whether direct, indirect, special, incidental, equitable, or consequential, arising from your use of this website.
The information, software, products, and services offered on or through this website may contain inaccuracies or typographical errors. The content is periodically updated, and THE NO.17 INSIDERand its suppliers reserve the right to make changes or improvements to the website at any time. THE NO.17 INSIDER and its suppliers make no guarantees about the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, or related graphics provided on the website for any specific purpose. To the fullest extent permitted by applicable law, all such information, software, products, services, and related graphics are provided "as is," without warranty or condition of any kind.
THE NO.17 INSIDER and its suppliers expressly disclaim all warranties and conditions regarding the information, software, products, services, and related graphics, including implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement. To the fullest extent allowed by law, THE NO.17 INSIDER and its suppliers shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any other damages, including but not limited to damages for loss of use, data, or profits. This applies to any claims arising from or in connection with the use or performance of the website, delays or inability to use the website, the provision of or failure to provide services, or any information, software, products, services, and related graphics obtained through the website. This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or otherwise, even if THE NO.17 INSIDER or its suppliers have been advised of the possibility of such damages. If you are dissatisfied with any portion of the website or these terms of use, your sole and exclusive remedy is to stop using the website.
This Privacy Policy sets out the basis on which we will process the personally identifying information (personal data) that we collect and receive from and about users of NO.17 HOUSE and THE NO.17 INSIDER, subscribers to our newsletters, related subdomains, mobile applications, and media (our “website”) managed by THE NO.17 INSIDER (“THE NO.17 INSIDER”, “we”, or “us”).
We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we are legally required to do so.
We will be as clear and open as we can with you regarding what Personal Data we collect and how it will be processed.
For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
Our website, membership platform, podcasts, products, online content and related services are hereinafter collectively referred to as our “Services”. Please read this Privacy Policy carefully. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Services. If you do not accept and do not agree with this Privacy Policy, you must stop using our Services immediately.
This Privacy Policy applies only to your use of our Services. Our Services may contain links to other websites and partnerships with other companies. Please note that we have no control over how your data is collected, stored, or used by other websites or third party suppliers and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
NO.17 HOUSE and THE NO.17 INSIDER would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request THE NO.17 INSIDER supplies you with copies of your personal data. The right to rectification – You have the right to request that THE NO.17 INSIDER correct any information you believe is inaccurate. You also have the right to request THE NO.17 INSIDER to complete the information you believe is incomplete. The right to erasure – You have the right to request that THE NO.17 INSIDER erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that THE NO.17 INSIDER restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to THE NO.17 INSIDER processing of your personal data, under certain conditions. The right to data portability – You have the right to request that THE NO.17 INSIDER transfer the data that we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you, but will aim to respond immediately. If you would like to exercise any of these rights, please contact us using the details at the end of this Privacy Policy. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
Depending upon your use of our Services, we may collect some or all of the following personal and non-personal data:
Personal Data collected directly from you through the check-out process: your name, postal address, phone number, email address, gender and age. Our legal basis for the collection and process of this data is the provision to you of the services purchased by you. It is also our legitimate interest in providing social media and marketing content that is of interest to our followers of social media. Personal Data collected automatically from the use by you of www.no17house.com. The data transmitted from your browser includes your IP address, the date and time of the visit, the pages accessed, the access/status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the website and provide you with access to the pages you wish to access. We will only use your email address that has been entered at checkout to provide you with information about your order or related products. We do not store your email address unless you have given us permission to do so. We will only add you to our mailing list if you tick the sign up box at checkout, or if you enter your email address on our website. Customers who enter an email address at the checkout but do not place an order may receive a basket reminder email.
You directly provide NO.17 HOUSE and THE NO.17 INSIDER with most of the data we collect. We collect data and process data when you:
Place an order for any of our products or services
Contact us via our website
Visit our website and consent to Cookies
Sign up to our platform or mailing list, or that of a related partner
Enter a competition with us, or that of a related partner
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
Providing and managing your account;
Providing and managing your access to our Services;
Personalising and tailoring your experience on our Services and providing you with bespoke Services;
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you;
Communicating with you. This may include responding to emails, calls or social media messages from you;
Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by emailing info@no17house.com);
For administration of your order (purchase confirmation etc);
To contact you with marketing messages which you have requested or agreed to receive from us, for example via a branded newsletter;
To contact you with surveys and feedback requests;
To analyse the purchase history of our customers and the way our customers use our website;
To gain insight into your behaviour and preferences (for example by analysing the website pages you visit);
To re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our site);
To collect site statistics;
To provide bespoke social media content (for example by analysing your general interests);
To create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);
To find out more about our digital community (for example by analysing the age ranges of our followers).
We will not share your personal data with any third parties for any purpose, except when necessary to confirm your membership with trade suppliers if you have specifically requested a discount through them. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. When THE NO.17 INSIDER processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. Third Parties (including Intercom and Google Analytics) whose content appears on our services may use third-party Cookies. Please refer to Part 6 & 7 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so.
We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to third parties. These measures include device encryption, firewalls and virus checking procedures.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, SMS, website notification or mail through the post with information, news, and offers on products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. You have the right at any time to stop NO.17 HOUSE and THE NO.17 INSIDER from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at info@no17house.com .
NO.17 HOUSE and THE NO. 17 INSIDER keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01 January 2025.
